Frequently Asked Questions
Everything you need to know about your Rat & Boa order.
How long will it take for my order to arrive?
We offer worldwide express shipping. Orders typically arrive within 2-4 business days for domestic shipments and 5-7 business days for international destinations.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided the garments are in original condition with all tags and hygiene seals intact.
How do I find my perfect size?
Each product page features a detailed size guide. Our silhouettes are designed to be true to size, but we recommend checking specific measurements for our sheer and silk fabrics.
Will I have to pay import duties and taxes?
For international orders, duties and taxes are calculated at checkout for most countries, or they may be collected by the courier upon delivery depending on your local regulations.
Can I cancel or amend my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are generally unable to make changes or cancellations.
How should I care for my Rat & Boa garments?
Most of our pieces are crafted from delicate fabrics like silk and lace. We recommend professional dry cleaning or a gentle hand wash to maintain the quality and longevity of your items.